Hilton Waikoloa Village
425 Waikoloa Beach Drive
Waikoloa, Hawaii

Distance from hotel to Kona International Airport (KOA), 25 miles (40 kms).  

This resort has over 62 acres of unparalleled beauty and luxury. Art treasures and antiques abound and furnishings are refined yet comfortable. Its 647 guest rooms and suites, feature spectacular tropical views and a private lanai and are divided among the 3 low rise Ocean, Lagoon, and Palace Towers. Guests reach their rooms on mahogany canal boat, AC tram car, or stroll the resorts Museum Walk flanked by Polynesian and Oriental artwork.  

Hotel Amenities (back to top)
  • Babysitting Services ($)
  • Beach
  • Beauty Salon
  • Business Center
  • Car Rentals ($)
  • Children's Program
  • Doctor (on call)
  • Dry Cleaning Services ($)
  • Fitness Center
  • Laundry Facilities (coin-operated) ($)
  • Meeting/Banquet Facilities (24)
  • Parking ($)
  • Parking (valet) ($)
  • Sauna
  • Scuba Diving
  • Shops ($)
  • Snorkeling
  • Steam Room
  • Sundries Shop
  • Travel Desk
  • Volleyball
  • Waterslide
  • Watersports
  • Whirlpool
Spa, on site Kohala Spa, a 25,000 square feet facility offers complete self-renewal including fitness, spa treatments, nutrition, beauty counseling, health and spiritual growth. Miscellaneous Amenities Flamingo Sanctuary Bars/lounges: (8) Bars / Lounges Golf: (2) Golf, two 18-hole, championship golf courses on site, The Beach Course and The Kings Course. Tennis Courts: (8) Tennis Courts Pools: (3) Three pools featuring waterfalls, a 175-foot waterslide and an adults-only pool. Restaurants: (9) Restaurants ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

Family Friendly, Honeymoon, Wedding, Romance and Leisure.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 4:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 18 years old.  

Maximum Occupancy:  

2018-2019 Palace Tower Resort View - 4 adults or 2 adults and 2 children.  

• Palace Tower Ocean View - 4 adults or 2 adults and 2 children.  

• Palace Tower One Bedroom Garden View Suite - 5 adults or 2 adults and 3 children.  

• Makai at Lagoon Tower Mountain Side - 4 adults or 2 adults and 2 children.  

• Makai at Lagoon Tower Ocean Side - 4 adults or 2 adults and 2 children.  

• Makai at Lagoon Tower Ocean Side/Vw One Bdrm Suite - 5 adults or 2 adults and 3 children.  

Palace Tower Resort View, (QON) Near Kohala Pool, Main Lagoon, Wedding Chapel and Dona & Toni's Pizza. 422 to 453 sq. ft. room in Palace Tower featuring: Golf course, tropical garden or mountain views. Outdoor balcony/lanai Bedding: 1 king bed and 1 sofa bed (full) or 2 queen beds.  

Palace Tower Ocean View, (QOM) Near Kohala Pool, Main Lagoon, Wedding Chapel and Dona & Toni's Pizza. 422 to 453 sq. ft. room in Palace Tower featuring: Pacific Ocean views framed by lush tropical foliage. Outdoor balcony/lanai.  

• Bedding: 1 king bed and 1 sofa bed (full) or 2 queen beds.  

Palace Tower One Bedroom Garden View Suite, (QOG) Lush tropical garden views from dual lanais. These suites feature separate living and bedroom spaces with one king bed with an oversized bathroom. Spacious living room includes one Queen size sofa sleeper, hard wood flooring, DVD/CD player, 42 inch HDTV and dining area for four.  

Makai At Lagoon Tower Mountainside, Relax in a 530 sq. ft.  

• MAKAI Mountainside Room with exclusive MAKAI amenities with views of island mountains.  

• Bedding: 1 king bed or 2 queen beds.  

Makai At Lagoon Tower Oceanside, Relax in a 530 sq. ft. MAKAI Oceanside Room with exclusive MAKAI amenities with views of the ocean, dolphins, or saltwater lagoon.  

• Bedding: 1 king bed or 2 queen beds.  

Makai Lagoon Tower Ocean Side/view One Bedroom Suite, Escape to a lavish, 1,060 sq. ft. suite with two private lanais and panoramic views over the dolphin lagoon. Includes one king bed and a queen- sized sofa bed in the living area.  

Makai Amenities The Makai Experience begins upon their arrival and continues throughout their stay:  

• A dedicated Makai check-in desk in the Main Lobby.  

• Expedited luggage delivery will be provided.  

• Signature room amenities for Makai guests include:  

• Plush Robes for two Bottled Island Water refreshed daily (2 bottles) Upgraded signature Kohala Spa deluxe amenities Welcome Note from the General Manager Their Makai stay entitles them to a level of privilege unsurpassed, including:  

• A Personal Makai Tours & Activities Desk  

• Priority Cabana, Restaurant and Spa reservations with guaranteed available seating.(Regular charges for these services/amenities apply.  

• Priority reservations give Makai guests priority over all other guests, Cabanas, restaurants and Spa is not complimentary.)  

• Priority advanced spa reservations  

• Complimentary access to our Kohala Spa facilities, Jacuzzi, steam room, and fitness equipment.  

• A Makai dedicated area at Kona Pool with special chaise lounges and towels.  

• Priority tee times and tennis court reservations.  

All accommodations include: coffee maker, crib (upon request), data port, hairdryer, internet access (high speed): ($), non-smoking accommodations (available on request), clock radio, safe (in accommodation), telephone (direct dial), turndown service (available upon request), accommodations (for physically challenged guests), air conditioning, radio and rollaway bed (on request).  

Room Service (limited): ($)  

• Available 6:00am to midnight  

 

($) Denotes a fee may be charged.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Kohala Pool Bar, Enjoy the best Mai Tai cocktails in the resort at Kohala Pool Bar. Keep nourished all day long with a selection of wraps, sandwiches and salads, as well as refreshing drinks to help you cool off. Its the perfect spot to unwind with the kids.  

General Opening Hours: 11:00am-4:00pm  

Kona Pool Bar, Enjoy tempting poolside menus and sunshine snacks and drinks, including salads, panini and deli sandwiches. Located beside the largest of the three pools, there is plenty of options for kids too!  

General Opening Hours: 10:00am-5:00pm  

Waikoloa Coffee, Enjoy rare Kona Coffee from Hawaiis premier roaster. Try signature espresso drinks, fruit smoothies, acai, pastries, savory croissants and quiche.  

Dress Code: Casual.  

Lagoon Grill, Casual dining next to the Dolphin Lagoon. Lagoon Grill serves the best burgers, hottest hot dogs, greatest sand- wiches, freshest salads and favorite tropical concoctions and smoothies. Serves lunch and dinner.  

General Opening Hours: Open 11:00am-8:00pm.  

• General Opening Days: Open daily.  

Dress Code: Casual.  

Shaka Cones, Proudly serving locally made ice cream.  

General Opening Hours: Open 12:00pm-8:00pm.  

• General Opening Days: Open daily.  

Legends Of Hawaii Luau, Focusing on the rich history of Hawaii Island this cultural Luau experience is unlike anything else on the Kohala Coast. A signature custom show from Tihati Productions just for Hilton Waikoloa Village with locally inspired costumes, live music and drummers, temporary tattoos, and fresh table and food presentations - this is a "must see" for any visitor to the coast and is sure to be a highlight in your vacation memories. Taste island favorites and experience the traditional imu presentation - the native underground oven, featuring kalua pig. Upgrade to Ali'i which includes priority check in, family style premier seating, table- side pupu's (appetizers), priority access to food stations, dessert and coffee/tea service, gratuity and complimentary valet parking. Sundays, Tuesdays and Fridays at Hilton Waikoloa Village's Kamehameha Court. Doors open at 5:30 pm.  

• Imu presentation at 6:00 pm followed by an expansive luau buffet. The Legends of Hawaii Luau show starts at 7:00pm.  

Dona & Toni's Pizza, Dine in or take out at Dona & Toni's Pizza which offers a casual dining Italian-style restaurant with a variety of creatively designed pizzas with unique island inspired toppings.  

General Opening Hours: Open 5:00pm-9:30pm.  

• General Opening Days: Open daily.  

Dress Code: Casual.  

Kona Tap Room, With an exciting array of 16 craft and domestic beers on tap and casual far, it's the perfect to cure what "ales" you.  

General Opening Hours: Open 5:00pm-12:00am.  

• General Opening Days: Open daily.  

Big Island Breakfast, Big Island Breakfast at Water's Edge offers lavish breakfast buffets and will tempt you with freshly baked pastries, fresh island fruits, traditional American fare and a selection of Japanese specialty dishes. Ala carte fare is also available.  

General Opening Hours: Open 7:00am-10:30am.  

• General Opening Days: Open daily.  

Boat Landing Cantina, Located in Ocean Tower, Boat Landing Cantina is a fun and friendly restaurant. Offering a delightful, casual atmosphere featuring Pacific Mexico cuisine with a fresh island flare.  

• Signature items include freshly caught island fish tacos, custom table-side prepared guacamole, cinnamon tortilla crisps and margaritas with an infusion of fresh island fruits. Watch the game or meet new friends.  

General Opening Hours: Open 11:30 am-9:00 pm.  

• General Opening Days: Open daily.  

Kamuela Provision Company, Creative island cuisine. A breathtaking view provides the perfect atmosphere for a memorable dinner featuring fresh, locally grown ingredients as well as fresh fish, shellfish and steak entrees. Due to late spring sunsets, the restaurant opens at 5:30 pm. Reservations recommended.  

General Opening Hours: Open 5:30pm-9:00pm.  

• General Opening Days: Open daily.  

Dress Code: Casual.  

Orchid Marketplace, Enjoy a wide variety of favorites such as wood fired pizzas, deli style sandwiches, Panini, fresh salads and fruits, and much much more! Orchid Marketplace is located next to the Kona Pool.  

General Opening Hours: Open 11:00am-4:00pm.  

• General Opening Days: Open daily.  

Dress Code: Casual.  

Miscellaneous Information (back to top)

 

Dolphin Quest Dolphin Quest is an educational face to face encounter with bottlenose dolphins under the expert guidance of a professional staff in their own crystal clear lagoon.  

Dolphin Quest Hawaii program spaces are made available to the public up to one year prior to the date about which the guest is inquiring. Hilton Waikoloa Village is NOT responsible for reservations, accommodations and/or any part of the Dolphin Quest program. Therefore, the responsibility of booking reservations with Dolphin Quest falls with the traveling guest, the travel agent or wholesaler to handle all requests directly with the Dolphin Quest Guest Service Crew. Crew Members are available for calls seven days a week at 1-808-886-2875, faxed at 1-808-886-7030 or e-mailed at dqhawaii@dolphinquest.org.  

• Note: If all spaces are filled, guests are advised to speak to a Crew Member at the Dolphin Quest gift shop upon arrival for further options. During peak seasons, an 8:00am first-come, first-serve morning process is available for guests to sign up for spaces.  

Several notes are of importance in these procedures:  

• All available spaces are allocated on a first-come, first-serve basis.  

• All program times and prices are subject to change throughout the year. Please check in with the Dolphin Quest Gift Shop or call Dolphin Quest directly to ensure accurate program times.  

• If the guest is not allocated spaces on the first attempt at the 8:00am morning stand-by process or the individual program process, the guest may repeat each of these procedures throughout their stay until they are able to participate in a program.  

• Dolphin Quest reserves the right to change or cancel programs.  

No Smoking Policy  

• All Rooms are Non-Smoking.  

• Outdoor Smoking areas are designated on the resort property map available at time of check in.  

• Smoking is not allowed in any guestroom or on any balcony/lanai.  

Early Check-Out Fee  

• In the event a guest checks out prior to the guest's reserved checkout date and by the posted 12:00PM check out time, the Hotel will add an early checkout fee to that guest's individual account. Guests wishing to avoid an early checkout fee should advise the Hotel at or before check-in of any change in planned length of stay. The current early departure fee is $100.00, subject to change. Excludes all non-refundable programs. Should guest be on a minimum night stay package and fails to meet the minimum length of stay for the booked package, guest will be charged the early departure fee directly and all package inclusions will be voided.  

• Rate will default to the daily net rate and additional package components will be charged retail rates based on usage.  

ADA Rooms We have a total of 97 ADA rooms on property. ADA accessibility varies from room to room. Once confirmed by Reservations, an ADA room is requested along with the type of accommodations the guest prefers based on the following criteria:  

• Mobility accessible with roll-in shower.  

• Mobility accessible with bathtub.  

• Hearing accessible.  

• Hearing and mobility accessible with tub or with shower.  

• E-mail or Fax the manifest to room reservations and they will fax back.  

Guaranteed Bedding  

• Guarantee of bedding type can be confirmed in advance based upon availability at $25.00 per room, per night, plus tax.  

• Applies only to clients desiring advance guaranteed bedding type and who agree to the charge.  

• Bedding types that can be requested are:  

• Palace Tower rooms have either one King Bed with a Full Size sleeper chair or two (2) Queen Beds.  

• Lagoon Tower rooms (Makai) have either one King Bed with a Single size sleeper chair or two Queen Beds.  

• Rooms with two beds do not include sofa beds.  

Guaranteed Connecting/Adjoining Rooms  

• Guarantee of adjoining/connecting rooms can be confirmed in advance at a fee of $50.00 plus tax per room pair, per night  

• Applies only to clients desiring advance guaranteed connecting rooms and who agree to the charge.  

• If connecting rooms are unavailable, reservations will advise via written communication and the guarantee will be placed on a request basis.  

• If guarantee of adjoining/connecting rooms cannot be confirmed in advance, it will be noted as a request on guests' reservation and, therefore, will have no additional charge should adjoining/connecting rooms be available upon guests' check-in.  

Please Note:  

• Palace Tower Ocean View rooms do NOT have connecting rooms.  

Fee is subject to change.  

Resort Charge There is a mandatory Resort Charge that the guests are responsible for. The Resort Charge includes the following:  

•  

• Local calls and 800 access calls  

• High Speed Internet Access/Wi-Fi Access in guest rooms and all public areas  

• In-Room PlayStation 3 Console with unlimited movies and games  

• Daily cultural activities including Lei Making, Hula, and Ukulele Lessons -20% discount on Lagoon Beach Toys (non-motorized)  

• Keiki Pool Activities & Scavenger Hunt- Schedule listed on the back of Resort Activities Guide  

• Fitness or Yoga Class at the Kohala Spa: One class per person, per day from the existing fitness schedule. Space is limited and reservations are recommended.  

• Pool Toy inflation at Kona Pool and Lagoon Beach recreation desks. Inflatable pool toys will be available for purchase or guests may bring their own.  

• Big Island Bird Talk with resident wildlife specialist. Daily at 10:00am in the main Lobby. The talk will last approximately 30 minutes and reservations are not required.  

• Complimentary Photo Session and receive one (1) 4"x 8" photo (To schedule session, please visit the Resort Photography Desk located in the Main Lobby, next to Kona Tap Room)  

Guests must pay the Resort Charge directly to the hotel.  

• !@-!Resort Charge is $40.00 plus tax per room, per night.  

Porterage  

• Porterage is available for a fee, payable to the hotel directly.