Iberostar Tucan
Paseo Xaman-ha Lote 2, Playacar
77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to Cancun International Airport (CUN), 45 minutes. Distance from hotel to town, 7 minutes.  

Visiting Iberostar Tucan is like escaping to a different world, a world of lush vegetation, exotic animals and the finest amenities. The resort is literally alive with colorful peacocks, chattering monkeys, fish, turtles, and happy guests. Here you can scuba dive, explore ancient Mayan ruins, shop at the famed 5th Avenue in Playa del Carmen and enjoy the finest open-air dining. All in the same day. Or just settle in along the lagoon-like pool or beautiful expansive beach and let our warm, attentive service indulge your every whim. All in all, it is a vacation experience that is full of life.  

Hotel Amenities (back to top)
  • Accommodations for Physically Challenged Guests
  • Aerobic Classes
  • Aerobics (aqua)
  • Ballroom ($)
  • Banquet Room ($)
  • Bar
  • Bar (swim-up)
  • Bars/Lounges (5)
  • Basketball Court
  • Beach (onsite)
  • Beauty Salon ($)
  • Billiards
  • Boat Rentals ($)
  • Breakfast Room
  • Car Rental Desk ($)
  • Children's Activities
  • Children's Playground
  • Conference Rooms ($)
  • Currency Exchange
  • Daily Activities
  • Disco/Nightclub
  • Dive Center (PADI) ($)
  • Doctor (on call) ($)
  • Entertainment
  • Exchange Privileges
  • Exercise Classes
  • Fitness Center
  • Fitness Center (nearby)
  • Float Mats
  • Floors (3)
  • Gift Shop ($)
  • Golf (nearby) ($)
  • Hospitality Desk
  • Ice Machines
  • Internet Service ($)
  • Jacuzzis (outdoor)
  • Laundry Service ($)
  • Medical Services ($)
  • Meeting Room ($)
  • Multilingual Staff
  • Parking Facility
  • Ping Pong
  • Pool (children's)
  • Poolside Beverage Service
  • Poolside Grill
  • Poolside Meal Service
  • Restaurants (6)
  • Rooms (350)
  • Safe Deposit Boxes (in room)
  • Sauna
  • Snack Bar
  • Spa
  • Spa ($)
  • Suites
  • Sundries Shop ($)
  • Taxi Stand ($)
  • Tennis Courts (lighted)
  • Tennis Instructor ($)
  • Theater
  • Tour Desk ($)
  • Tours & Excursions ($)
  • Travel Agency ($)
  • Umbrellas (beach/pool)
  • Valet Service ($)
  • Volleyball (beach)
  • Watersports (motorized) ($)
  • Watersports (non-motorized)
  • Watersports (non-motorized, nearby)
  • Wedding Coordinator ($)
  • Wedding Facilities
  • Wedding Site ($)
4 outdoor pools Babysitting Services : ($)  

• The client must pay the babysitter directly (cash only).  

• The maximum number of children per babysitter is 3 children at a time. Miscellaneous Amenities: ($)  

• Complimentary WiFi  

• Kids Club for children ages 4-12  

• Lush forest vegetation Room Service 11:00am-11:00pm ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

Family Friendly, Beach and Honeymoon.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

Maximum Occupancy:  

2019 Standard Room - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Superior Standard Room - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Standard Family Room* - 6 adults or 4 adults and 2 children or 3 adults and 3 children or 5 adults and 1 child. Ocean Front Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Ocean Front Superior Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Presidential Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

Please note:  

• There must be at least 4 adults in the Standard Family Room. Children can count towards the adult minimum occupancy but must pay the adult rate.  

• The hotel will be implementing triple and quad restrictions for 03/01/19-04/20/19.  

Standard, (STD) the Standard Room is a well-appointed, 377 sq. ft. room. This beautifully furnished room has 2 double beds or 1 king bed, and a private balcony with either garden or jungle view. There are 2 rooms for physically challenged guests available in this room category.  

• Bedding: 1 king bed or 2 double beds. View: Garden or Jungle.  

Superior Standard Room, (S0H) guests can choose the 377 sq. ft. priority location Standard Room which offers 2 double beds and a private balcony with garden or jungle view. The suite is conveniently situated close to the beach and pool.  

• Bedding: 2 double beds.  

Junior Suite, (JRS) The Junior Suite has a total area of 409 sq. ft. and offers this elegant room with 1 king bed, 2 sofas, and an intimate private balcony with garden or jungle view.  

• Bedding: 1 king bed. View: Garden or Jungle.  

Standard Family Room, this spacious, 754 sq. ft. Family Standard Room. Guests staying in Mexico can enjoy 1 king bed and a guaranteed connecting room with 2 double beds, each with a private balcony with garden or jungle views and a standard bathroom.  

Oceanfront Junior Suite, (FJR) Private balcony with oceanfront view, air conditioning, ceiling fan, minibar (stocked every other day with beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board, hair straightening iron and hair dryer. Bathroom with vanity sink, shower. Total area is 377 square feet. Location convenient to the pool. Complimentary WiFi in lobby. Daily turndown service. Complimentary access to Hydrotherapy Pool at Spa Sensations.  

• Bedding: 1 king bed or 2 double beds.  

Oceanfront Superior Junior Suite, (FS8) Private terrace with ocean view. Individually controlled air conditioning, ceiling fan, minibar (stocked every other day with international beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board, hair straightening iron, hair dryer. Bathroom with vanity sink, shower. Total area is 377 square feet. Beachfront location on the first floor with direct access to the beach. Complimentary WiFi in lobby. Daily turndown service. Unlimited reservations at specialty restaurants. Complimentary access to Hydrotherapy Pool at Spa Sensations.  

• Bedding: 1 king bed or 2 double beds.  

Presidential Suite(*), (PST) Suite with an oversized bedroom with a king bed, walk in closet, adjacent room with two double beds, a large living room, a separate dining room and kitchenette. Private terrace with ocean view, whirlpool and sun loungers. Individually controlled air conditioning, ceiling fan, minibar (stocked daily with international beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, DVD and CD player, digital safe, coffee maker, microwave iron and ironing board, hair straightening iron, hair dryer. Spacious bathroom with double vanity sink, bathrobe and slippers, shower and separate tub. Additional half bathroom. Total area is 2282 square feet. Oceanfront view. Convenient location on second floor near beach and pool. Welcome amenity. Early check-in and late check-out upon availability. Complimentary WiFi in lobby. Unlimited reservations at specialty restaurants. Private check-in, in the room. Beach towels in room. Daily turndown service once. Romantic turndown service once. Aromatherapy service once. Complimentary access to Hydrotherapy Pool at Spa Sensations. Espresso machine. Flowers in room. Game console. One romantic dinner. One 50 minute massage per person per stay.  

(*) Denotes on request basis only, no allotment given.  

All accommodations include: ceiling fan, mini-bar, hairdryer, ironing board, air conditioning, shower, coffee/tea maker, television, internet access: ($), maid service, balcony or patio, smoke detector, crib (on request), iron and telephone.  

Room Service (limited) Available from 11:00am to 11:00pm.  

 

($) Denotes a fee may be charged.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

El Chiringuito Beach Bar, Climb out of the surf and right into a tall cool beverage. Located on the beach.  

La Cascada Aqua Bar General Opening Hours: Summer: 10:00am to 6:00pm, Winter: 9:00am to 5:00pm  

La Plaza Theatre Bar General Opening Hours: 5:00pm to 12:00am  

Tikal Lobby Bar General Opening Hours: 9:00am to 12:00am  

Tulum Buffet, Superb international fare expertly prepared and beautifully presented. Open fro breakfast, lunch and dinner. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.  

• Reservations required for dinner.  

Ice Cream Stand, Nothing refreshes like a cool, smooth ice cream on a hot day. Located near the main pool.  

Bonsai Restaurant(*), Expert chefs have mastered the art of importing fantastic Japanese recipes into our fabulous a la carte restaurant. Savor the best oriental dishes during the dinner service from 6:30pm-10:30pm. Formal attire required. During the dinner service, gentlemen 12 years and older are kindly asked to wear long pants and shirts with sleeves.  

Cuisine: Japanese.  

(*) Denotes reservation is required.  

La Hacienda Mexican Restaurant(*), Savor the delectable Mexican specialties at La Hacienda. Open from 6:30pm-10:30pm, reservations are required for your dinner experience.  

Cuisine: Mexican.  

Dress Code: Casual.  

(*) Denotes reservation is required.  

Mediterranean Mare Nostrum(*), Savor the freshest fruits, vegetables, salads, meats, fish, and seafood. End your meal with an extensive selection of delectable desserts. Open from 6:30pm to 10:30pm.  

• Semi-formal attire required. During the dinner service, gentlemen 12 years and older are kindly asked to wear long pants and shirts with sleeves.  

(*) Denotes reservation is required.  

Palapa Uxmal, Serving all sorts of great international dishes.  

• Located to the right of the main pool. Open for lunch and dinner.  

• Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals. Reservations required for dinner.  

Sports Bar, Catch up on all the scores in this bar. Open to adults 18 years of age and older.  

Please Note:  

• The number of guaranteed reservations varies among the different hotels since this is established by their own management based on number of restaurants available on site & the average stay of their guests. Please see below the Length of Stay & Amount of Guaranteed Reservations  

Length of Stay & Amount of Guaranteed Reservations:  

• 1 - 4 nights - 1 guaranteed reservation.  

• 5 - 6 nights - 2 guaranteed reservations.  

• 7 - 9 nights - 3 guaranteed reservations.  

• 10 - 13 nights - 4 guaranteed reservations.  

• 14 nights - 5 guaranteed reservations.  

Restrictions:  

• Reservations have to be made in advance.  

• Dress code applies: gentlemen must wear shirts with sleeves at all specialty restaurants, and they must wear long trousers at most of them.  

• Appropriate footwear is also encouraged.  

• Most restaurants are non-smoking.  

• Also, at certain restaurants there is a minimum age: e.g. Gourmet El Museo at Paraiso Lindo and Gourmet L'Etoile at Paraiso Maya (12 years).  

• Any extra reservation will be granted only if there is availability on the very same day. Guests are placed on a waiting list and they will be notified that afternoon.  

Add-On Package (Honeymoon Package 2018-2019) (back to top)

HONEYMOON PACKAGE 2018-2019  

Booking Dates: 06/20/2017 - 10/31/2019 Travel Dates: 11/01/2017 - 10/31/2019  

Package Inclusions:  

• Bottle of champagne  

• Fruit basket  

• Iberostar gift  

Please Note:  

• Copy of the marriage certificate will be required upon check-in at the hotel  

• Promotion/Voucher code: HONEYMOON  

Package inclusions are subject to change.  

Bonus Features (back to top)

 

• Towels  

• Use of Fitness Center  

• Use of Tennis Courts  

• Watersports (Non-Motorized)  

• Parking  

• Bottled water  

• Chaise lounges  

• Daily activities  

• Welcome Drink  

Miscellaneous Information (back to top)

 

Children's Program  

• Mini Club for children ages 4 to 12  

Iberostar Exchange Privileges:  

• Clients from Iberostar Paraiso del Mar and Iberostar Paraiso Beach can spend the day (9:00am to 6:00pm) at Iberostar Tucan and Iberostar Quetzal or Iberostar Cozumel without paying for a day pass (transportation not included).  

• The same above privileges are given for clients from either Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel  

• Clients from Iberostar Paraiso Lindo have full access to facilities & restaurants (if availability allows it) at Iberostar Paraiso del Mar and Iberostar Paraiso Beach and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Paraiso Maya have full access to facilities & restaurants (if availability allows it) of Iberostar Paraiso del Mar and Iberostar Paraiso Beach as well as Paraiso Lindo and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Grand Hotel Paraiso have full access to facilities & restaurants (if availability allows it) to the whole Paraiso Complex and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

Environmental Levy The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. From 01/01/18 onwards, hotels will collect 20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.  

Spring Break Policy:  

• Travel Dates: 01/01/2017 - 10/31/2019  

IBEROSTAR Hotels and Resorts is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:  

•  

• The minimum age requirement for check in is 18 years of age.  

• One parent or chaperone at least 25 years of age will be required per room for check in.  

• In the event that any guests engage in inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.  

Spring Break Groups Policy:  

• Travel Dates: 01/01/2017 - 10/31/2019  

• In order to maintain a family oriented environment, IBEROSTAR Hotels and Resorts will be implementing a policy directed at student/youth groups.  

• Students/youths are considered by the hotel as any person between 16 and 23 years of age.  

• In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, groups shall adhere to the following conditions:  

• Any student/youth group must be pre-approved and will be reviewed on a case by case basis.  

• Upon check in, each group will be required to leave a refundable cash deposit of $200.00 USD per room for any charges or damages that might be incurred during the stay.  

• In the event that any members from the group engage in inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.  

General Information  

• This IBEROSTAR Resort is a part of the "Premium Collection".  

Local Attractions (back to top)

Tourist Attractions Nearby:  

• Cozumel: 40 minutes by boat and car  

• Xel Ha: 40 minutes by car  

• Cancun: 60 minutes by car  

• Xcaret: 5 minutes by car