Riu Palace Riviera Maya
Av. Xaman-Ha Mz 9 y 10 Lt 1, Fase II Solidaridad
77712 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to Cancun International Airport (CUN), 34 miles (55 kms). Distance from hotel to Playa del Carmen, 1.8 miles (3 kms).  

This luxurious resort, is the ultimate in pampered first-class service. Rising along a spectacular stretch of white sandy beach and framed by tropical palm trees, this spectacular hotel boasts 400 elegant junior suites with hydro-massage bathtubs and all of RIU's distinctive amenities, such as a mini-bar and liquor dispenser. Enjoy the exquisite selection of a la carte restaurants and bars, along with room service, 24-hour All Inclusive (snacks and beverages) and the exchange privileges program with all sister properties within the RIU Resort complex. The Riu Palace Riviera Maya: creating unforgettable memories of Mexican paradise.  

The hotel will be closed for renovations from 08/13/19 to 12/06/19.  

Hotel Amenities (back to top)
  • Bar (swim-up)
  • Beach
  • Beauty Salon ($)
  • Billiards ($)
  • Boutique
  • Catamarans
  • Computer Rentals ($)
  • Floors (3)
  • Golf (nearby) ($)
  • Jacuzzis
  • Kayaks
  • Lobby Bar
  • Massage Services ($)
  • Pool
  • Pool (children's)
  • Room Service (24-hour)
  • Sauna
  • Shops
  • Snorkeling (equipment)
  • Solarium
  • Spa ($)
  • Table Tennis
  • Tennis Courts (lighted)$ ($)
  • Tennis Lessons ($)
  • Volleyball
  • Watersports (nearby) ($)
  • Whirlpool
  • Windsurfing
At Riu Tequila Internet Access (wireless)  

• Free WiFi will be available in the lobby and in the guest rooms. Entertainment  

• Daytime entertainment program for adults (daily)  

• Live music, shows or RIU evening programme (daily)  

• Complimentary entrance to Pacha discotheque at Riu Tequila open 7 nights a week, drinks included Conference Rooms: (5) with capacities for up to 785 persons Children's Activities  

• RiuLand Kid's Club and children's playground for children ages 4 to 12. Gym  

• Use of the gym, Jacuzzi and sauna is restricted to guests over 18 years old.  

• Sports shoes are compulsory when using the gym. Atm  

• ATM available in the hotel to withdraw Mexican Pesos. No US Dollar exchange at the hotel. Sun Beds  

• Complimentary sun loungers, towels and parasols by the pool area.  

• Complimentary sun loungers on beach Scuba Diving (lessons)  

• One introductory scuba diving lesson in the pool ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 11:00 am  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

 

Maximum Occupancy:  

2018:  

• Junior Suite - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Junior Suite Connecting - 6 adults or 6 adults and 2 children or 4 adults and 4 children.  

• Junior Suite Handicapped - 3 adults or 2 adults and 2 children or 3 adults and 1 child. Junior Suite Superior - 3 adults or 2 adults and 2 children or 3 adults and 1 child. Suite - 3 adults or 2 adults and 1 child.  

• Suite Jacuzzi - 3 adults or 2 adults and 1 child.  

Please note:  

• For the Junior Suite Connecting there is a minimum of 2 adults are required in this category.  

2019:  

• Junior Suite - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Junior Suite Connecting - 6 adults or 6 adults and 2 children or 4 adults and 4 children.  

• Junior Suite Handicapped - 3 adults or 2 adults and 2 children or 3 adults and 1 child. Junior Suite Superior - 3 adults or 2 adults and 2 children or 3 adults and 1 child. Suite - 3 adults or 2 adults and 1 child.  

• Suite Jacuzzi - 3 adults or 2 adults and 1 child.  

Please note:  

• For the Junior Suite Connecting there is a minimum of 2 adults are required in this category.  

Junior Suite, Accommodation offers air conditioning, ceiling fan, 2 double beds or 1 king size bed, split-level living room area with sofa or sofa-bed, direct dial phone, regularly replenished mini-bar and liquor dispenser, coffee maker, satellite flat-screen TV, electronic in- room safe (laptop size 15"), iron and ironing board. Bathroom equipped with hydromassage bathtub and shower, double-sink, vanity mirror, hair- dryer and amenities kit. Free wifi service available in room. Balcony or terrace.  

Junior Suite Connecting, Accommodation offers air conditioning, ceiling fan, 2 double beds or 1 king size bed, split-level living room area with sofa or sofa-bed, direct dial phone, regularly replenished mini-bar and liquor dispenser, coffee maker, satellite flat-screen TV, electronic in- room safe (laptop size 15"), iron and ironing board. Bathroom equipped with hydromassage bathtub and shower, double-sink, vanity mirror, hair- dryer and amenities kit. Free wifi service available in room. Balcony or terrace. Connecting rooms can be either 2 rooms connected by an interior door or 2 rooms connected through a private hallway with an exterior door.  

Junior Suite Handicapped(*), Accommodation offers air conditioning, ceiling fan, 2 double beds or 1 king size bed, split-level living room area with sofa or sofa-bed, direct dial phone, regularly replenished mini-bar and liquor dispenser, coffee maker, satellite flat-screen TV, electronic in- room safe (laptop size 15"), iron and ironing board. Bathroom equipped with hydromassage bathtub and shower, double-sink, vanity mirror, hair- dryer and amenities kit. Free wifi service available in room. Balcony or terrace. Handicapped rooms are wheelchair accessible and equipped with roll-in shower and handrails.  

Junior Suite Superior, Accommodation offers air conditioning, ceiling fan, 2 double beds or 1 king size bed, split-level living room area with sofa or sofa-bed, direct dial phone, regularly replenished mini-bar and liquor dispenser, coffee maker, satellite flat-screen TV, electronic in- room safe (laptop size 15"), iron and ironing board. Bathroom equipped with hydromassage bathtub and shower, double-sink, vanity mirror, hair- dryer and amenities kit. Free wifi service available in room. Balcony or terrace with courtyard view.  

Suite, Accommodation offers air conditioning, ceiling fan, 1 king size bed, split-level living room area with sofa, direct dial phone, regularly replenished mini-bar and liquor dispenser, coffee maker, satellite flat-screen TV, electronic in-room safe (laptop size 15"), iron and ironing board, walk-in closet. Bathroom equipped with hydro- massage bathtub and separate shower, bidet, double-sink, vanity mirror, hairdryer and amenities kit. Free wifi service available in room. Balcony or terrace.  

Suite Jacuzzi, Accommodation offers air conditioning, ceiling fan, 1 king size bed, split-level living room area with sofa, direct dial phone, regularly replenished mini-bar and liquor dispenser, coffee maker, satellite flat-screen TV, electronic in-room safe (laptop size 15"), iron and ironing board, walk-in closet. Bathroom equipped with hydro- massage bathtub and separate shower, bidet, double-sink, vanity mirror, hairdryer and amenities kit. Free wifi service available in room.  

• Balcony or terrace with private whirlpool.  

(*) Denotes on request basis only, no allotment given.  

All accommodations include: alarm clock radio, room service (24-hour), ceiling fan, mini-bar, 110 volt outlets, safe (in accommodation), balcony or terrace, television (satellite), hairdryer, mirror (vanity), air conditioning, sinks (double), bathtub (hydro massage), turndown service, liquor dispenser and telephone.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Daiquiri, Poolside bar with swim-up bar.  

La Habana, Lobby bar.  

La Plaza Bar  

Lirico, Lounge bar with terrace.  

Pool Bar, Pool area beverage service.  

Sports Bar  

Agave, Open for dinner.  

Cuisine: Mexican.  

Botafogo, Open for dinner.  

Cuisine: Brazilian.  

Chilis, Open for lunch with snacks and is open as a grill steakhouse for dinner. Note: dress code for dinner: gentlemen are required to wear long trousers and shirts with sleeves.  

Krystal, Fusion cuisine restaurant. A la carte. Open for dinner.  

Yashima, Open for dinner.  

Cuisine: Japanese.  

Dress Code:  

• Formal dress is required for dinner.  

• Main restaurant: No sleeveless t-shirts for gentlemen.  

• Theme restaurants: No sleeveless t-shirts for gentlemen. Gentlemen must wear long trousers.  

Please Note:  

• Reservations are no longer required for specialty restaurants at Riu Hotels. They will operate on a first come, first serve basis, within normal operating hours.  

Specialty Package (All Inclusive 2018-2019) (back to top)

ALL INCLUSIVE 2018-2019  

Booking Dates: 05/16/2018 - 12/23/2019 Travel Dates: 12/24/2017 - 12/23/2019  

Package Inclusions:  

• Breakfast, lunch, dinner  

• Unlimited reservation free dining (theme restaurants on a first come, first serve basis, within customary operating hours)  

• Snacks available 24 hours a day (after hours: Sports Bar)  

• Local and international beverages available 24 hours  

• Poolside beverage service  

• Sports and activities: Floodlit hard surface tennis court, beach volley- ball, table tennis, gym, catamaran, kayaking, body board and snorkeling equipment  

• One introductory scuba diving lesson in the pool  

• Complimentary access to Pacha discotheque at Riu Tequila open 7 nights a week, drinks included  

Package inclusions are subject to change.  

Bonus Features (back to top)

 

 

• Exchange privilege with all RIU hotels in Playa del Carmen.  

•  

Honeymooners Travel Dates: 01/01/2018 - 12/23/2019  

• Honeymooners will receive a surprise gift in their room upon arrival.  

• Marriage certificate required. Must be issued within the past 90 days.  

Miscellaneous Information (back to top)

 

General  

• At least 1 person 21 years or over in every room during the months of March and April  

• The remainder of the year, at least 1 person must be 18 years old or over in every room  

• No student groups under 21 or "Spring breakers" accepted all year round.  

Minimum Age Requirements:  

• At least one person 21 years or older is required in every room during the months of February through May.  

• During the remainder of the year, at least one person 18 years or older is required in every room.  

• The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age.  

• Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises.  

• Parties in rooms are not permitted.  

• Unruly behavior by individuals or groups is not allowed at any property at any time during the year.  

Exchange Privileges:  

• This hotel has exchange privileges with Riu Palace Mexico, Riu Yucatan, Riu Playacar and Riu Tequila.  

Environmental Levy:  

• The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. Effective for travel 01/01/18 onwards, hotels will collect 20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.  

Spring Breaker Policy:  

• Definition of Spring Breaker/Spring Breaker Group:  

• High School through College aged individuals who vacation in traditional or FIT Groups to celebrate their Spring Break. In North America this can be any time from late February through mid-May.  

• Any group or individual arriving on RIU Hotels & Resorts property with the characteristics as described in the above definition will not be admitted on property, with no refund.  

• Please be advised that Riu Hotels and Resorts will use any and all means at their disposal to identify and cancel suspected Spring Breaker Groups.  

• Partners should abstain from quoting Riu properties for FIT or traditional groups which they suspect may be youths traveling together for said purposes.  

• Spring Breakers (either groups or individuals) are not allowed at any RIU property at any time during the year.  

• RIU Hotels & Resorts reserves the right to withhold admission to any Spring Breaker arriving on property.  

Accepted Credit Cards:  

• Visa  

• MasterCard