Barcelo Maya Palace
Carretera Federal Chetumal, Puerto Juarez Km. 266.3
Riviera Maya
77750 Q.R., Mexico

Distance from hotel to Cancun International Airport (CUN), 45 miles (73 kms). Distance from hotel to Playa del Carmen, 12 miles (19 kms).  

Located on one of the most impressive beaches of the Caribbean and surrounded by the legendary beauty of the Riviera Maya, the Barcelo Maya Palace 5-star hotel is a spectacular luxury resort with exclusive services.  

All of its rooms are Junior Suites or Suites, all of which offer luxury details and comforts to guarantee an extraordinary experience. The hotel has 6 restaurants, all with a view of the Caribbean Sea. Buffet and a la carte restaurants specializing in Brazilian, French and Caribbean (sea food) cuisine, as well as other world cuisines. Everything falls under the Barcelo All Inclusive program and is of exclusive use for the guests of this hotel.  

The excellent facilities of the complex include 3 spectacular pools, one for adults only and one water park for kids. It features a gym, shopping center, U-Spa, miniclub and the U-Kids Spa. Sports lovers can play in the ocean or the sports-enabled areas. At night, you can enjoy a magnificent selection of leisure and entertainment choices.  

Hotel Amenities (back to top)
  • Accommodations (609)
  • Accommodations for Physically Challenged Guests
  • Activities
  • Aerobic Classes
  • Aerobics (water)
  • Aqua Bike Rentals
  • Archery
  • Babysitting Services ($)
  • Banquet Room ($)
  • Bar (swim-up)
  • Bars (5)
  • Basketball
  • Basketball Court
  • Beach
  • Beauty Salon ($)
  • Bocce Ball
  • Business Center ($)
  • Car Rental Desk
  • Catamarans
  • Children's Activities
  • Children's Club
  • Children's Playground
  • Concierge
  • Conference Rooms (4)
  • Cooking (classes)
  • Copying Services ($)
  • Currency Exchange ($)
  • Darts
  • Disco/Nightclub
  • Dive Center ($)
  • Doctor (on call) ($)
  • Dry Cleaning Services ($)
  • Elevators
  • Entertainment
  • Exercise Classes
  • Facilities for Physically Challenged Guests
  • Fax Service ($)
  • Fitness Center
  • Fitness Room
  • Front Desk (24-hour)
  • Game Room
  • Gift Shop
  • Golf (nearby) ($)
  • Hospitality Desk
  • Ice Machines
  • Internet Access (wireless) ($)
  • Jacuzzi (outdoor)
  • Kayaks
  • Laundry Service ($)
  • Lounges
  • Massage Services ($)
  • Medical Services ($)
  • Meeting Rooms (4)
  • Multi-Sport Court
  • Multilingual Staff
  • Parking
  • Ping Pong
  • Pool (children's)
  • Poolside Beverage Service
  • Poolside Grill
  • Printer Service ($)
  • Restaurants (6)
  • Room Service (24-hour) ($)
  • Safe Deposit Boxes (front desk)
  • Sailing
  • Sailing (sunfish)
  • Sauna
  • Security (24-hour)
  • Shoe Shine
  • Shopping Center
  • Snack Bar
  • Snorkeling
  • Soccer Field
  • Spa ($)
  • Table Tennis
  • Taxi Stand
  • Teen Club
  • Telephone Services ($)
  • Tour Desk
  • Tours & Excursions ($)
  • Towels (beach/pool)
  • Trails (walking)
  • Travel Agency ($)
  • Umbrellas (pool)
  • Volleyball (beach)
  • Volleyball (beach)
  • Water Polo
  • Watersports (motorized) ($)
  • Watersports (non-motorized)
  • Wedding Coordinator
  • Wedding Site ($)
  • Windsurfing
1 Free form pool with jacuzzi, 1 adults only and 1 large pool Miscellaneous Amenities: ($)  

• Video games  

• Boxed lunches  

• Balinese beds (adult pool) Wave Pool: ($) Guests can experience the thrill of the Surf Ride Pool, with its realistic wave effect. Open from 9:00am to 5:00pm. Terms and Conditions:  

• Minimum age is 13 years old.  

• There is an additional charge ($). Miniature Golf 18-hole Theater air conditioned Tennis Court (lighted) rackets and balls are provided, night light at an additional cost. Multi-sport Court lit for an additional cost Pitch & Putt 4-hole Diving One complimentary diving lesson in pool per stay. Reservations may apply, minimum skills are required, subject to availability and weather conditions). ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

Beach, Business, Dive, Family Friendly, All Inclusive, Honeymoon, Romance, Spa, Wedding and Groups.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in/check-out policy: Early check-in and late checkout on request for a fee and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

Maximum Occupancy:  


• Junior Suite - 4 adults or 2 adults and 3 children or 3 adults and 2 children.  

• Family Junior Suite - 4 adults or 2 adults and 3 children or 3 adults and 2 children.  

• The Family Junior Suite requires a minimum occupancy of 2 adults.  

Junior Suite, is a spacious room sized 484 square feet. During your stay, enjoy the comfort and elegance of the Caribbean as well as beautiful views of the tropical gardens. The room feature colorful, elegant decor and quality furniture. Additionally, they feature luxury furnishings and a number of courtesy amenities to guarantee the best stay possible.  

• Number of accommodations: 606 Bedding: 1 king bed or 2 double beds. View: Gardens.  

Family Junior Suite(*), (JFS) This spacious 1,011 square feet Junior Suite has been specially designed for families. It has a main living room and separate bedroom with 2 single beds, a sofa bed and bathroom. The suite also has a terrace from which to enjoy the surrounding views.  

• Number of accommodations: 6  

(*) Denotes on request basis only, no allotment given.  

All accommodations include: iron, internet access (wireless): ($), maid service, air conditioning, mini-bar, alarm clock, non-smoking accommodations, balcony, radio, bathrobes, room service (24-hour): ($), bathtub, safe, blackout drapes, shower, ceiling fan, smoke detector, coffee/tea maker, telephone, crib, television (remote controlled, satellite), desk, voicemail, hairdryer, wake-up calls, housekeeping and ironing board.  

($) Denotes a fee may be charged.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Carey, Lobby Bar available 24 hours. Al fresco terrace, live piano music, air conditioned, canape selection, dry snacks.  

Coco Pool And Swim-up Bar General Opening Hours: 9:00am to 7:00pm General Opening Days: Open daily.  

El Cielo, Pool bar at the adult's pool  

General Opening Hours: 9:00am to 7:00pm General Opening Days: Open daily.  

Teatro Bar General Opening Hours: 6:30pm until 12:00am.  

• General Opening Days: Open daily.  

Brasserie Restaurant(*), Charming French restaurant where you can enjoy the taste and romance of French cuisine, in addition to a varied wine menu. Shorts, sandals or sleeveless T-shirts are not permitted.  

Dinner Hours: 6:30pm-10:30pm  

Dress Code: Formal.  

(*) Denotes reservation is required.  

Caribe, Caribbean cuisine, dinner only.  

General Opening Days: Open daily.  

• Dinner Hours: 6:30pm-10:30pm  

Coral Grill, Grilled specialties for lunch and snacks.  

General Opening Hours: 10:30am to 6:30pm General Opening Days: Open daily.  

La Hacienda, Offering Hacienda style Mexican buffet breakfast, lunch and dinner  

General Opening Days: Open daily.  

• Breakfast Hours: 7:00am-10:30pm Lunch Hours: 12:30pm-3:00pm Dinner Hours: 6:30pm-10:00pm  

Mirador, Serving international buffet breakfast, lunch and dinner.  

General Opening Days: Open daily.  

• Breakfast Hours: 7:00am-10:30pm Lunch Hours: 12:30pm-3:00pm Dinner Hours: 6:30pm-10:00pm  

Rodizzio(*), Brazilian cuisine for dinner only. Dress code:  

• formal, long pants, collared shirt and shoes are required.  

General Opening Days: Open daily.  

• Dinner Hours: 6:30pm-10:30pm  

(*) Denotes reservation is required.  

A La Carte Eating Privileges:  

• A la carte dinner at the specialty restaurants Rodizzio (Brazilian Cuisine), Le Brasserie (French Cuisine) and Caribe (Caribbean Cuisine) as follows:  


• One dinner per night, reservations required.  

Guests staying at Barcelo Maya Palace will have access to all restaurants & bars at the complex (Barcelo Beach & Caribe and Barcelo Colonial & Tropical).  

Miscellaneous Information (back to top)


Spring Break Groups  

• Spring break groups will be accepted as quad occupancy.  

• At least 1 guests in each room must be 21 years or older.  

• Requires a 5 night minimum stay.  

Environmental Levy The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. From 01/01/18 onwards, hotels will collect $20.00 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.  

Spring Break & Student Groups Policy Each and every guests 16 to 23 years of age (student/youth) will be required to sign a responsibility letter agreeing to leave the hotel if any disruption occurs (regardless of parent/chaperone). Chaperone is required to sign the responsibility letter.  

• Liability Deposit: Every guest between 16 and 23 years of age must leave a credit card voucher or cash deposit of $500.00 USD per person to be returned at check-out, if applicable. This policy is mandatory.  

• Cash, personal credit card, or parent's credit card (only if the parent is in the same room) are accepted. Credit cards issued to anyone other than guests (i.e. parents, spouse, etc) are not accepted in Mexico.  

• The adult/legal drinking age in Mexico is 18. Under age drinking and providing alcohol to minors is punished by the law. Teenagers under 18 will be given a different color wristband to easily identify them and may be asked to present a valid ID at anytime.  

• All guests are required to wear wristbands. A lost wristband is $500.00 USD, no exceptions.  

• There is absolutely no exchanging of wristbands between any guests. If such does occur the involved guests will be asked to immediately leave the hotel due to the disturbance this may cause for all involved, as well as Barcelo. No exceptions.  

• You will be legally and financially responsible for all damages and disruptions caused to the property. For this reason please act in a responsible way.  

• Only guests registered in a room are allowed to be in it at any time.  

• This means no visitors or parties.  

• Bringing alcohol into the resort or taking it out of is not allowed.  

• The Barcelo Maya Grand Resort can and will suspend services to guests, at their own expense, who perform or conduct improper, offensive and/or unacceptable behavior and/or are a danger to others and/or themselves, under the resort management opinion.  

• There is a Zero Tolerance Policy at the Barcelo Maya Grand Resort.  

Local Attractions (back to top)

Tourist Attractions Nearby:  

• Tulum: 20 miles(32 kms)  

• Xel Ha: 10 miles(16 kms)  

• Xcaret: 8 miles(13 kms)