Travel Advisories

The Easter holiday hours for the eCommerce Helpdesk and Reservations will be as follows:
Fri. March 30 - 9:00am - 9:00pm EDT - eCommerce Helpdesk and Reservations
Sat. March 31 - 10:00am - 6:00pm EDT - eCommerce Helpdesk and Reservations
Sun. April 1 - Easter - CLOSED

***Our Customer Care Group will still provide 24/7 support for any customers/agencies who are traveling to our destinations during this time.

Message from U.S. Department of State:
Travel Impressions recommends that you visit the U.S. Department of State’s website,, which includes important information on foreign travel. Use common sense while vacationing abroad. For additional information on international and domestic travel, click here to view our Know Before You Go guide.

Jamaica Ministry of Tourism Statement:
As you know, Travel Impressions is committed to proactive and ongoing communication with our valued partners. As part of that commitment, we are reaching out with an update on the situation in Jamaica’s St. James Parish/Montego Bay area.

As a leading provider of travel packages in Jamaica, we applaud the actions taken and additional resources put in place by the Government of Jamaica in the St. James Parish/Montego Bay area as a tool to enhance security.

According to the Jamaican Ministry of Tourism, the increased police presence and additional security measures have been put into action to ensure the continued safety of residents and visitors, and visitors have been enjoying their daily activities throughout the various resort regions without issue.

To view the entire statement from the Minister of Tourism, please Click Here. The Jamaica Tourism Board has additionally stated that Jamaica remains safe for visitors at this time.

Jamaica welcomes in excess of four million visitors a year with a high return rate of 40 percent. We are committed to your customers having a safe and memorable experience. Please do not hesitate to contact us with any questions. We appreciate your ongoing support.

No Disruptions Expected from REAL ID Act
The REAL ID Act is a law passed by Congress in 2005 establishing minimum security standards for state-issued driver’s licenses and identification cards, making them more secure. Beginning January 22, 2018, passengers whose identification is issued by the following states and territories and therefore may not have REAL ID-compliant identification will need to show an additional source even for domestic travel.

However, it is anticipated that extensions or programs will be approved before the restriction becomes active; therefore, disruption is not expected.

In the unlikely event that these five states and territories do not receive approval/extension, please be sure to advise your customers to have alternate identification. Acceptable documents include:

To learn more about REAL ID and view FAQs about this law, visit:

Increased Call Volume:
Due to increased call volume from severe weather, hold times have been a bit longer than usual. For that, we truly apologize—we want to make sure we serve each call with the attention they deserve and appreciate your patience. However, did you know you can reduce the amount of time waiting on your phone by using one of our other methods of contact? Try these!

Thank you for your support!

Severe Weather Activity:
Travel Impressions continues to monitor all current severe weather activity. For any travel locations affected by severe weather, we work with our hoteliers to accommodate any delayed departures or arrivals. Please check your Airline carrier's website for up to date flight status and travel waiver policies.

Hurricane Maria:

Updated Thursday, Sept. 28, 2017 - 12:30 pm ET

There are no longer any hurricane warnings or watches in effect for Maria.

For the most current status of Hurricane Maria, visit the National Hurricane Center

Airport Closings/Destination Status


Punta Cana, La Romana, Puerto Plata, Samana, Santo Domingo


Santo Domingo, Dominican Republic – September 22, 2017— The Ministry of Tourism of the Dominican Republic (MITUR) reports that Hurricane Maria did not have any impact on tourist destinations, and all airports, ports and highways operate on a normal basis. Today, the U.S. National Hurricane Center has discontinued all hurricane and tropical storm alerts for the country.

The Minister of Tourism, Francisco Javier García, announced that destinations are functioning normally. García recognized the professionalism of industry members, as well as the tourists’ positive attitude, which allowed authorities and the tourism sector to follow through with the prevention plan and development of contingency protocols without any incident.

“What’s most important is that not one tourist, of the more than 50,000 who are staying at our hotels, were harmed in any way,” said Minister García.

The airports of Santo Domingo, Punta Cana, La Romana, Samaná, Santiago and Puerto Plata have resumed normal operations. It is recommended that visitors contact the airline and/or tour operator of their preference to receive more detailed updates. Furthermore, cruise ports have restored operations, with more than 50 cruise ships expected to arrive this year. Likewise, all tourist excursions and attractions are reestablishing their normal schedules.

The Dominican Republic, the #1 vacation destination in the Caribbean, maintains its commitment to offer its visitors the best service and tourism product in accordance with the highest standards of the industry.

San Juan, Puerto Rico

St. Croix, U.S. Virgin Islands

St Thomas, U.S. Virgin Islands

Turks & Caicos

Severe Weather Activity:
Travel Impressions continues to monitor all current severe weather activity. For any travel locations affected by severe weather, we work with our hoteliers to accommodate any delayed departures or arrivals. Please check your Airline carrier's website for up to date flight status and travel waiver policies.

If your customer's flight is canceled or delayed:
Notify Travel Impressions Customer Care immediately at 1-800-284-0022, prompt #3, so we can ensure that your hotel accommodations will be available upon arrival.

If your customers are at their vacation site and have questions:
Contact Travel Impressions Customer Care at 1-800-284-0022, prompt #3.

Customer Care is available to assist you 24/7

For all pre-departure inquiries related to changing your customer's reservation:
Contact Travel Impressions Reservations at 1-800-284-0022, prompt #2.
Hours of operation: Mon. - Fri. 9:00am-9:00pm & Sat. 10:00am-6:00pm EST.

For all pre-departure online bookings:
Contact eCommerce Online Support at 1-800-999-4321.
Hours of operation: Mon. - Thur. 9:00am-11:00pm, Fri. 9:00am-10:00pm, Sat. 10:00am-6:00pm and Sun. 11:00am-4:00pm EST.

Please see the latest weather updates from the National Hurricane Center:

Links to airline policies currently in effect:

Hotel policies currently in effect:


Riviera Maya Environmental Levy effective Sep. 1, 2017:
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean, and tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve, and beautify the destination, Riviera Maya’s Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day upon check-out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor.

Ban on Samsung Galaxy Note7 Devices from All Commercial Air Transportation Effective October 15, 2016:
The U.S. Department of Transportation (DOT) has issued an emergency order banning all Samsung Galaxy Note7 devices from commercial air transportation, effective on October 15, 2016 at noon Eastern Time. Passengers may not travel with this device in any form, whether on their person, in a carry-on bag, in a checked bag, or shipped as cargo on any flights to, from, or within the United States. The DOT has provided additional information information about the ban on their website. If passengers attempt to travel by air with their Samsung Galaxy Note7 devices, they will be denied boarding. Anyone violating the ban may be subject to criminal prosecution in addition to fines.

Update on Travel Impressions’ Zika Virus Policy:
Over the past several months, information regarding the Zika virus has been widely publicized, offering travelers ample opportunity to adjust their travel plans. Therefore, effective May 1, 2016, ALL bookings will be subject to Travel Impressions’ standard cancellation policy. There will be no exceptions to this policy, including for travelers who are or are trying to become pregnant.

As always, passengers with the Cancel for Any Reason Waiver, provided by Travel Impressions, may cancel for any reason. Please advise your clients to consider the many benefits of purchasing this travel protection plan at time of booking to avoid cancellation and protect their travel investment.