Travel Advisories

Hurricane Willa - 10/24/18:
We are happy to report that Mazatlan (and Puerto Vallarta) were not affected by Hurricane Willa, and skies are sunny today! All services are running as scheduled and destination operations are back to normal. All of our passengers were able to remain in their hotels, and both airports remained open.

Below please find the airline policies, and hotels which will waive fees under certain conditions. For information on any cancellations or changes not covered here, please contact our Reservations Department at 1-800-284-0022.

Severe Weather Activity:
Travel Impressions continues to monitor all current severe weather activity. For any travel locations affected by severe weather, we work with our hoteliers to accommodate any delayed departures or arrivals. Please check your Airline carrier's website for up to date flight status and travel waiver policies.

If your customer's flight is canceled or delayed:
Notify Travel Impressions Customer Care immediately at 1-800-284-0022, prompt #3, so we can ensure that your hotel accommodations will be available upon arrival.

If your customers are at their vacation site and have questions:
Contact Travel Impressions Customer Care at 1-800-284-0022, prompt #3.

Customer Care is available to assist you 24/7

For all pre-departure inquiries related to changing your customer's reservation:
Contact Travel Impressions Reservations at 1-800-284-0022, prompt #2.
Hours of operation: Mon. - Fri. 9:00am-9:00pm & Sat. 10:00am-6:00pm EST.

For all pre-departure online bookings:
Contact eCommerce Online Support at 1-800-999-4321.
Hours of operation: Mon. - Thur. 9:00am-10:00pm, Fri. 9:00am-9:00pm, Sat. 10:00am-5:00pm and Sun. 11:00am-4:00pm EST.

Please see the latest weather updates from the National Hurricane Center:

Links to airline policies currently in effect:

Hotel policies currently in effect:


Holiday Hours:

Wednesday, Nov 21 – 9:00 am – 8:00 pm ET eCommerce Helpdesk and Reservations
Thursday, Nov 22 – Closed
Friday, Nov 23 – 9:00 am – 7:00 pm ET eCommerce Helpdesk and Reservations
Saturday, Nov 24 – 10:00 am – 4:00 pm ET eCommerce Helpdesk and Reservations
Sunday, Nov 25 – 11:00 am – 4:00 pm ET eCommerce Helpdesk only

Christmas & New Years:
Monday, Dec 24 – 9:00 am – 5:00 pm ET eCommerce Helpdesk and Reservations
Tuesday, Dec 25 – Closed
Wednesday, Dec 26 – 9:00 am – 8:00 pm ET eCommerce Helpdesk and Reservations
Thursday, Dec 27 – 9:00 am – 8:00 pm ET eCommerce Helpdesk and Reservations
Friday, Dec 28 – 9:00 am – 8:00 pm ET eCommerce Helpdesk and Reservations
Saturday, Dec 29 – 10:00 am – 3:00 pm ET eCommerce Helpdesk and Reservations
Sunday, Dec 30 – 11:00 am – 4:00 pm ET eCommerce Helpdesk only
Monday, Dec 31 – 9:00 am – 5:30 pm ET eCommerce Helpdesk and Reservations
Tuesday, Jan 1 – Closed

Groups Holiday Hours:

Thursday, Nov 22 – Closed
Friday, Nov 23 – 9:00 am – 7:00 pm ET

Christmas & New Years:
Monday, Dec 24 – 9:00 am – 5:00 pm ET
Tuesday, Dec 25 – Closed
Saturday, Dec 29 – 10:00 am – 3:00 pm ET
Monday, Dec 31 – 9:00 am – 5:30 pm ET
Tuesday, Jan 1 – Closed

Zika Classification Update for the Caribbean:
Zika has been removed as a high-level threat by the World Health Organization. Click here for more information, including the official release from the Caribbean Public Health Agency.

U.S. Travel Advisory for Tourist Destinations in Mexico Remains the Same:
Contrary to recent media coverage, the U.S. State Department Travel Advisory has not changed for major international tourist destinations in Mexico, including Cancϊn, Cozumel, Playa del Carmen, Tulum, Riviera Maya, and Isla Mujeres.

The current U.S. Travel Advisory continues to rank major tourist areas of Mexico with the same classification as other common destinations for American travel, including England, Denmark, Belgium and Germany.

There was a portion of the travel advisory updated earlier this week regarding the ability of government personnel to travel to and from downtown Ciudad Juarez, a border city more than 2,000-miles from Cancun. This is not an area frequented by tourists.

According to the Mexico Tourism Board, 94 percent of all U.S. tourists reported that their trip to Mexico exceeded expectations and 86 percent said they would like to come back again in the next six months (source).

The business hours of operations for TI Call Center phone lines will be updated, effective Monday August 13, 2018:

Monday – Friday 9:00 am – 8:00 pm ET
Saturday 10:00 am – 5:00 pm ET

eCommerce Helpdesk:
Monday – Thursday 9:00 am – 10:00 pm ET
Friday 9:00 am – 9:00 pm ET
Saturday 10:00 am – 5:00 pm ET
Sunday 11:00 am – 4:00 pm ET

Island of Hawaii:
The Hawaii Tourism Authority has released a “Kilauea Quick Facts” guide to answer frequently asked questions regarding the volcano. Click here to view.

Hawaiian Islands Air Quality:
Hawaii Governor David Ige and State Department of Health Director Dr. Virginia Pressler have released an updated statement assuring that “the air quality of the Hawaiian Islands is safe and should not dissuade [travelers] from booking vacations.” Click here to view their statement in its entirety.

Hawaii Island Volcano - Updated May 25, 2018:
In a statement Monday, Hawaii Governor David Ige reported, "Travel is safe to the Hawaiian Islands." He noted, "The experts are telling us there is no danger from the eruptions to anyone outside the areas that have been evacuated."

The latest updates from the Hawaii Tourism Authority confirm:

View the full May 21, 2018 HTA release for additional statements from Governor Ige regarding the situation.

Travel Impressions will continue to monitor the situation, maintaining close communication with our Hawaii partners for the latest information.

Message from U.S. Department of State:
Travel Impressions recommends that you visit the U.S. Department of State’s website,, which includes important information on foreign travel. Use common sense while vacationing abroad. For additional information on international and domestic travel, click here to view our Know Before You Go guide.

Jamaica Ministry of Tourism Statement:
As you know, Travel Impressions is committed to proactive and ongoing communication with our valued partners. As part of that commitment, we are reaching out with an update on the situation in Jamaica’s St. James Parish/Montego Bay area.

As a leading provider of travel packages in Jamaica, we applaud the actions taken and additional resources put in place by the Government of Jamaica in the St. James Parish/Montego Bay area as a tool to enhance security.

According to the Jamaican Ministry of Tourism, the increased police presence and additional security measures have been put into action to ensure the continued safety of residents and visitors, and visitors have been enjoying their daily activities throughout the various resort regions without issue.

To view the entire statement from the Minister of Tourism, please Click Here. The Jamaica Tourism Board has additionally stated that Jamaica remains safe for visitors at this time.

Jamaica welcomes in excess of four million visitors a year with a high return rate of 40 percent. We are committed to your customers having a safe and memorable experience. Please do not hesitate to contact us with any questions. We appreciate your ongoing support.

No Disruptions Expected from REAL ID Act
The REAL ID Act is a law passed by Congress in 2005 establishing minimum security standards for state-issued driver’s licenses and identification cards, making them more secure. Beginning January 22, 2018, passengers whose identification is issued by the following states and territories and therefore may not have REAL ID-compliant identification will need to show an additional source even for domestic travel.

However, it is anticipated that extensions or programs will be approved before the restriction becomes active; therefore, disruption is not expected.

In the unlikely event that these five states and territories do not receive approval/extension, please be sure to advise your customers to have alternate identification. Acceptable documents include:

To learn more about REAL ID and view FAQs about this law, visit:

Riviera Maya Environmental Levy effective Sep. 1, 2017:
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean, and tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve, and beautify the destination, Riviera Maya’s Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day upon check-out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor.