Travel Advisories

Hurricane Maria:
Updated Wednesday, Sept. 20, 2017 - 3:00 pm ET
Hurricane Maria is a category 3 hurricane. Its location is about 15 miles west of Arecibo, Puerto Rico and 95 miles east of Punta Cana with maximum sustained winds of 115 mph with higher gusts. On the forecast track, the center of Maria will move away from the northwestern coast of Puerto Rico on Wed. afternoon (9/20). The center will then pass offshore of the northeastern coast of the Dominican Republic Wednesday night and Thursday, and then move near the Turks and Caicos Islands and southeastern Bahamas Thursday night and Friday.

For Travel Impressions destinations, the following watches and warnings are in effect:

A Hurricane Warning is in effect for the U.S. Virgin Islands, Puerto Rico, Dominican Republic from Cabo Engano to Puerto Plata including Punta Cana & Samana, Turks & Caicos and the southeastern Bahamas

A Hurricane Watch is in effect from Isla Soana to Cabo Engano, Dominican Republic

A Tropical Storm Warning is in effect for west of Puerto Plata to the northern border of the Dominican Republic & Haiti

For the most current status of Hurricane Maria, visit the National Hurricane Center

Airport Closings/Destination Status

Antigua - VC Bird International Airport (ANU) is now open

Dominican Republic -

San Juan – Power shut off at 2:00pm and airport ceased operations at 8:40pm on Tuesday, 9/19; re-opening TBD.

St. Croix – All flights cancelled into St. Croix on Wed, 9/20. There is limited communication with cell service down and power shut off at 2pm on Tue, 9/19.

St. Lucia – The Hewanorra International Airport (UVF) in St. Lucia opened on Tue, 9/19. The storm passed the island only leaving debris on the streets and beaches; clean-up is underway.

Severe Weather Activity:
Travel Impressions continues to monitor all current severe weather activity. For any travel locations affected by severe weather, we work with our hoteliers to accommodate any delayed departures or arrivals. Please check your Airline carrier's website for up to date flight status and travel waiver policies.

If your customer's flight is canceled or delayed:
Notify Travel Impressions Customer Care immediately at 1-800-284-0022, prompt #3, so we can ensure that your hotel accommodations will be available upon arrival.

If your customers are at their vacation site and have questions:
Contact Travel Impressions Customer Care at 1-800-284-0022, prompt #3.

Customer Care is available to assist you 24/7

For all pre-departure inquiries related to changing your customer's reservation:
Contact Travel Impressions Reservations at 1-800-284-0022, prompt #2.
Hours of operation: Mon. - Fri. 9:00am-9:00pm & Sat. 10:00am-6:00pm EST.

For all pre-departure online bookings:
Contact eCommerce Online Support at 1-800-999-4321.
Hours of operation: Mon. - Thur. 9:00am-11:00pm, Fri. 9:00am-10:00pm, Sat. 10:00am-6:00pm and Sun. 11:00am-4:00pm EST.

Hurricane Harvey:
According to the National Hurricane Center, Category 4 Hurricane Irma is about 490 miles east of the Caribbean’s Leeward Islands, with maximum sustained winds of 130 mph. A turn toward the west is expected later today, followed by a west-northwestward turn late Tuesday. On the forecast track, the center of Irma will move closer to the Leeward Islands through Tuesday and then be near the northern Leeward Islands Tuesday night.

Post Hurricane Irma:
Some hotels on the Caribbean Islands of Sint Maarten/St. Martin, St. Thomas and St. John remain closed due to damages from Hurricane Irma. Travel Impressions is notifying all passengers or their travel agents whose booking are affected by these closures. If you have any questions, please contact Travel Impressions Reservations.

For all pre-departure inquiries related to changing your customer's reservation:
Contact Travel Impressions Reservations at 1-800-284-0022, prompt #2.
Hours of operation: Mon. - Fri. 9:00am-9:00pm & Sat. 10:00am-6:00pm ET.

For all pre-departure online bookings:
Contact eCommerce Online Support at 1-800-999-4321.
Hours of operation: Mon. - Thur. 9:00am-11:00pm, Fri. 9:00am-10:00pm, Sat. 10:00am-6:00pm and Sun. 11:00am-4:00pm ET.

Please see the latest weather updates from the National Hurricane Center: http://www.nhc.noaa.gov/

Links to airline policies currently in effect:


Hotel policies currently in effect:

OTHER TRAVEL ADVISORIES:

Riviera Maya Environmental Levy effective Sep. 1, 2017:
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean, and tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve, and beautify the destination, Riviera Maya’s Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day upon check-out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor.

Worldspan Update:
Travel Impressions’ has migrated from Sabre to Worldspan. Some of you may have experienced difficulties, such as system downtime or issues with the search function. We are aware of these issues and thank you for your patience as our team works to resolve them as quickly as possible. If you experience any additional issues, please contact our Call Center.

Ban on Samsung Galaxy Note7 Devices from All Commercial Air Transportation Effective October 15, 2016:
The U.S. Department of Transportation (DOT) has issued an emergency order banning all Samsung Galaxy Note7 devices from commercial air transportation, effective on October 15, 2016 at noon Eastern Time. Passengers may not travel with this device in any form, whether on their person, in a carry-on bag, in a checked bag, or shipped as cargo on any flights to, from, or within the United States. The DOT has provided additional information information about the ban on their website. If passengers attempt to travel by air with their Samsung Galaxy Note7 devices, they will be denied boarding. Anyone violating the ban may be subject to criminal prosecution in addition to fines.

Update on Travel Impressions’ Zika Virus Policy:
Over the past several months, information regarding the Zika virus has been widely publicized, offering travelers ample opportunity to adjust their travel plans. Therefore, effective May 1, 2016, ALL bookings will be subject to Travel Impressions’ standard cancellation policy. There will be no exceptions to this policy, including for travelers who are or are trying to become pregnant.

As always, passengers with the Cancel for Any Reason Waiver, provided by Travel Impressions, may cancel for any reason. Please advise your clients to consider the many benefits of purchasing this travel protection plan at time of booking to avoid cancellation and protect their travel investment.