Memorial Day Weekend Holiday Hours:
In honor of those who have served, the Travel Impressions Call Centers will be observing a special Memorial Day weekend schedule to celebrate the freedom they have fought so hard for. Our holiday hours will be as follows:
Fri. May 26 - 9 AM – 10 PM EDT: eCommerce Helpdesk | 9 AM – 9 PM EDT: Reservations
Sat. May 27 - 10 AM – 6 PM EDT: eCommerce Helpdesk and Reservations
Sun. May 28 - CLOSED
***Please note: For any customers/agencies who are traveling to our destinations during this time, our Customer Care Group will still be available to provide attentive 24/7 service to support your success.
Severe Weather Activity:
Travel Impressions continues to monitor all current severe weather activity. For any travel locations affected by severe weather, we work with our hoteliers to accommodate any delayed departures or arrivals. Please check your Airline carrier's website for up to date flight status and travel waiver policies.
If your customer's flight is canceled or delayed:
Notify Travel Impressions Customer Care immediately at 1-800-284-0022, prompt #3, so we can ensure that your hotel accommodations will be available upon arrival.
If your customers are at their vacation site and have questions:
Contact Travel Impressions Customer Care at 1-800-284-0022, prompt #3.
Customer Care is available to assist you 24/7
For all pre-departure inquiries related to changing your customer's reservation:
Contact Travel Impressions Reservations at 1-800-284-0022, prompt #2.
Hours of operation: Mon. - Fri. 9:00am-9:00pm & Sat. 10:00am-6:00pm EST.
For all pre-departure online bookings:
Contact eCommerce Online Support at 1-800-999-4321.
Hours of operation: Mon. - Thur. 9:00am-11:00pm, Fri. 9:00am-10:00pm, Sat. 10:00am-6:00pm and Sun. 11:00am-4:00pm EST.
Please see the latest weather updates from the National Hurricane Center: http://www.nhc.noaa.gov/
OTHER TRAVEL ADVISORIES:
Travel Impressions’ has migrated from Sabre to Worldspan. Some of you may have experienced difficulties, such as system downtime or issues with the search function. We are aware of these issues and thank you for your patience as our team works to resolve them as quickly as possible. If you experience any additional issues, please contact our Call Center.
Ban on Samsung Galaxy Note7 Devices from All Commercial Air Transportation Effective October 15, 2016:
The U.S. Department of Transportation (DOT) has issued an emergency order banning all Samsung Galaxy Note7 devices from commercial air transportation, effective on October 15, 2016 at noon Eastern Time. Passengers may not travel with this device in any form, whether on their person, in a carry-on bag, in a checked bag, or shipped as cargo on any flights to, from, or within the United States. The DOT has provided additional information information about the ban on their website. If passengers attempt to travel by air with their Samsung Galaxy Note7 devices, they will be denied boarding. Anyone violating the ban may be subject to criminal prosecution in addition to fines.
Update on Travel Impressions’ Zika Virus Policy:
Over the past several months, information regarding the Zika virus has been widely publicized, offering travelers ample opportunity to adjust their travel plans. Therefore, effective May 1, 2016, ALL bookings will be subject to Travel Impressions’ standard cancellation policy. There will be no exceptions to this policy, including for travelers who are or are trying to become pregnant.
As always, passengers with the Cancel for Any Reason Waiver, provided by Travel Impressions, may cancel for any reason. Please advise your clients to consider the many benefits of purchasing this travel protection plan at time of booking to avoid cancellation and protect their travel investment.