Severe Weather Activity:
Travel Impressions continues to monitor all current severe weather activity. For any travel locations affected by severe weather, we work with our hoteliers to accommodate any delayed departures or arrivals. Please check your Airline carrier's website for up to date flight status and travel waiver policies.
If your customer's flight is canceled or delayed:
Notify Travel Impressions Customer Care immediately at 1-800-284-0022, prompt #3, so we can ensure that your hotel accommodations will be available upon arrival.
If your customers are at their vacation site and have questions:
Contact Travel Impressions Customer Care at 1-800-284-0022, prompt #3.
Customer Care is available to assist you 24/7
For all pre-departure inquiries related to changing your customer's reservation:
Contact Travel Impressions Reservations at 1-800-284-0022, prompt #2.
Hours of operation: Mon. - Fri. 9:00am-9:00pm & Sat. 10:00am-6:00pm EST.
For all pre-departure online bookings:
Contact eCommerce Online Support at 1-800-999-4321.
Hours of operation: Mon. - Thur. 9:00am-10:00pm, Fri. 9:00am-9:00pm, Sat. 10:00am-5:00pm and Sun. 11:00am-4:00pm EST.
Please see the latest weather updates from the National Hurricane Center: http://www.nhc.noaa.gov/
Links to airline policies currently in effect:
Hotel policies currently in effect:
OTHER TRAVEL ADVISORIES:
Easter hours for the eCommerce Helpdesk and Reservations:
Friday - April 19 - 9am-9pm EDT - eCommerce Helpdesk and 9am-8pm EDT - Reservations
Saturday - April 20 - 10am-5pm EDT - eCommerce Helpdesk and Reservations
Sunday - April 21 - Easter – CLOSED
***Our Customer Care Group will still provide 24/7 support for any customers/agencies who are traveling to our destinations during this time.
Zika Classification Update for the Caribbean:
Zika has been removed as a high-level threat by the World Health Organization. Click here for more information, including the official release from the Caribbean Public Health Agency.
U.S. Travel Advisory for Tourist Destinations in Mexico Remains the Same:
Contrary to recent media coverage, the U.S. State Department Travel Advisory has not changed for major international tourist destinations in Mexico, including Cancún, Cozumel, Playa del Carmen, Tulum, Riviera Maya, and Isla Mujeres.
The current U.S. Travel Advisory continues to rank major tourist areas of Mexico with the same classification as other common destinations for American travel, including England, Denmark, Belgium and Germany.
There was a portion of the travel advisory updated earlier this week regarding the ability of government personnel to travel to and from downtown Ciudad Juarez, a border city more than 2,000-miles from Cancun. This is not an area frequented by tourists.
According to the Mexico Tourism Board, 94 percent of all U.S. tourists reported that their trip to Mexico exceeded expectations and 86 percent said they would like to come back again in the next six months (source).
The business hours of operations for TI Call Center phone lines will be updated, effective Monday August 13, 2018:
Monday – Friday 9:00 am – 8:00 pm ET
Saturday 10:00 am – 5:00 pm ET
Monday – Thursday 9:00 am – 10:00 pm ET
Friday 9:00 am – 9:00 pm ET
Saturday 10:00 am – 5:00 pm ET
Sunday 11:00 am – 4:00 pm ET
Island of Hawaii:
The Hawaii Tourism Authority has released a “Kilauea Quick Facts” guide to answer frequently asked questions regarding the volcano. Click here to view.
Hawaiian Islands Air Quality:
Hawaii Governor David Ige and State Department of Health Director Dr. Virginia Pressler have released an updated statement assuring that “the air quality of the Hawaiian Islands is safe and should not dissuade [travelers] from booking vacations.” Click here to view their statement in its entirety.
Hawaii Island Volcano - Updated May 25, 2018:
In a statement Monday, Hawaii Governor David Ige reported, "Travel is safe to the Hawaiian Islands." He noted, "The experts are telling us there is no danger from the eruptions to anyone outside the areas that have been evacuated."
The latest updates from the Hawaii Tourism Authority confirm:
- None of the Hawaiian Islands are affected by the Kilauea volcano activity, except a remote area on the Island of Hawaii's east side and the Kilauea Summit. View a map of the affected area.
- All flights into Ellison Onizuka Kona International Airport at Keahole (KOA) and Hilo International Airport (ITO) are operating normally.
- All accommodations, activities, and attractions on the island are also operating normally, with the exception of those in the area affected by the lava activity.
- Air quality on the Island of Hawaii remains largely unchanged with this situation. Air quality is being closely studied and is of most concern in the immediate area inside where the volcanic activity is taking place.
- As a precaution, most of Hawaii Volcanoes National Park is currently closed until further notice.
View the full May 21, 2018 HTA release for additional statements from Governor Ige regarding the situation.
Travel Impressions will continue to monitor the situation, maintaining close communication with our Hawaii partners for the latest information.
Message from U.S. Department of State:
Travel Impressions recommends that you visit the U.S. Department of State’s website, http://travel.state.gov/, which includes important information on foreign travel. Use common sense while vacationing abroad. For additional information on international and domestic travel, click here to view our Know Before You Go guide.
Jamaica Ministry of Tourism Statement:
As you know, Travel Impressions is committed to proactive and ongoing communication with our valued partners. As part of that commitment, we are reaching out with an update on the situation in Jamaica’s St. James Parish/Montego Bay area.
As a leading provider of travel packages in Jamaica, we applaud the actions taken and additional resources put in place by the Government of Jamaica in the St. James Parish/Montego Bay area as a tool to enhance security.
According to the Jamaican Ministry of Tourism, the increased police presence and additional security measures have been put into action to ensure the continued safety of residents and visitors, and visitors have been enjoying their daily activities throughout the various resort regions without issue.
To view the entire statement from the Minister of Tourism, please Click Here. The Jamaica Tourism Board has additionally stated that Jamaica remains safe for visitors at this time.
Jamaica welcomes in excess of four million visitors a year with a high return rate of 40 percent. We are committed to your customers having a safe and memorable experience. Please do not hesitate to contact us with any questions. We appreciate your ongoing support.
No Disruptions Expected from REAL ID Act
The REAL ID Act is a law passed by Congress in 2005 establishing minimum security standards for state-issued driver’s licenses and identification cards, making them more secure. Beginning January 22, 2018, passengers whose identification is issued by the following states and territories and therefore may not have REAL ID-compliant identification will need to show an additional source even for domestic travel.
- New York
- American Samoa
- Northern Mariana Islands
However, it is anticipated that extensions or programs will be approved before the restriction becomes active; therefore, disruption is not expected.
In the unlikely event that these five states and territories do not receive approval/extension, please be sure to advise your customers to have alternate identification. Acceptable documents include:
- Valid passport
- Global Entry card
- NEXUS card
- SENTRI travel card
To learn more about REAL ID and view FAQs about this law, visit: https://www.dhs.gov/real-id-public-faqs.
Riviera Maya Eco Tax:
In an effort to continue to preserve, conserve and beautify the destinations, the following municipalities have implemented small environmental levies, payable upon hotel check-in or check-out: Municipality of Benito Juarez and Municipality of Puerto Morelos (Cancun/Riviera Cancun) – hotels will collect 25 Mexican pesos per room per night; Municipality of Solidaridad, Riviera Maya – hotels will collect 20 Mexican pesos per room per day. (Updated January, 2019)