"Please be advised that we will be performing necessary system and database maintenance this Sunday December 11th, 2016. Sunday’s maintenance will start at 4am EDT and will take approximately 5 hours to complete. During this time many system functions will not be available."
Updated Thu. Oct. 13, 2016; 5:30 pm, EDT
Bermuda – Hurricane Nicole passed over Bermuda on Thursday 10/13/16 and moved out to sea. The storm hit Bermuda with plenty of wind and rain but never officially made landfall. At 2 p.m. ET Thursday, Nicole was about 90 miles northeast of Bermuda and moving away at 18 mph in a northeasterly direction with winds of about 115 mph, according to the National Hurricane Center. Please note that the island is no longer under a hurricane warning but a tropical storm warning is in effect. The airport is currently closed. An update will be posted as soon as we receive word that the airport has reopened. For airline policies and status of hotels, see links below.
If your customer's flight is canceled or delayed:
Notify Travel Impressions Customer Care immediately at 1-800-284-0022, prompt #3, so we can ensure that your hotel accommodations will be available upon arrival.
If your customers are at their vacation site and have questions:
Contact Travel Impressions Customer Care at 1-800-284-0022, prompt #3.
Customer Care is available to assist you 24/7
For all pre-departure inquiries related to changing your customer's reservation:
Contact Travel Impressions Reservations at 1-800-284-0022, prompt #2.
Hours of operation: Mon. - Fri. 9:00am-9:00pm & Sat. 10:00am-6:00pm EST.
For all pre-departure online bookings:
Contact eCommerce Online Support at 1-800-999-4321.
Hours of operation: Mon. - Thur. 9:00am-11:00pm, Fri. 9:00am-10:00pm, Sat. 10:00am-6:00pm and Sun. 11:00am-4:00pm EST.
Please see the latest weather updates from the National Hurricane Center: http://www.nhc.noaa.gov/
Links to airline policies currently in effect:
Hotel policies currently in effect:
Florida Hotel policies currently in effect:
Please see the latest waiver information for Hotels and Resorts in Florida that have been affected by Hurricane Matthew.
OTHER TRAVEL ADVISORIES:
The Holiday hours of operations for the Call Centers will be as follows:
Christmas/New Year’s Holiday Hours - eCommerce Helpdesk and Reservations
Friday 12/23: 9am – 9pm EST
Saturday 12/24: 10am – 3pm EST
Sunday 12/25: CLOSED
Monday 12/26: CLOSED
Tuesday 12/27: 9am – 9pm EST
Wednesday 12/28: 9am – 9pm EST
Thursday 12/29: 9am – 9pm EST
Friday 12/30: 9am – 9pm EST
Saturday 12/31: 10am – 3pm EST
Sunday 1/1: CLOSED
Monday 1/2: CLOSED
***Our Customer Care Group will still provide 24/7 support for any customers/agencies who are traveling to our destinations during this time.
Travel Impressions’ has migrated from Sabre to Worldspan. Some of you may have experienced difficulties, such as system downtime or issues with the search function. We are aware of these issues and thank you for your patience as our team works to resolve them as quickly as possible. If you experience any additional issues, please contact our Call Center.
Ban on Samsung Galaxy Note7 Devices from All Commercial Air Transportation Effective October 15, 2016:
The U.S. Department of Transportation (DOT) has issued an emergency order banning all Samsung Galaxy Note7 devices from commercial air transportation, effective on October 15, 2016 at noon Eastern Time. Passengers may not travel with this device in any form, whether on their person, in a carry-on bag, in a checked bag, or shipped as cargo on any flights to, from, or within the United States. The DOT has provided additional information information about the ban on their website. If passengers attempt to travel by air with their Samsung Galaxy Note7 devices, they will be denied boarding. Anyone violating the ban may be subject to criminal prosecution in addition to fines.
Update on Travel Impressions’ Zika Virus Policy:
Over the past several months, information regarding the Zika virus has been widely publicized, offering travelers ample opportunity to adjust their travel plans. Therefore, effective May 1, 2016, ALL bookings will be subject to Travel Impressions’ standard cancellation policy. There will be no exceptions to this policy, including for travelers who are or are trying to become pregnant.
As always, passengers with the Cancel for Any Reason Waiver, provided by Travel Impressions, may cancel for any reason. Please advise your clients to consider the many benefits of purchasing this travel protection plan at time of booking to avoid cancellation and protect their travel investment.