Zika Virus Travel Policy:
Dedicated Vacation Flights: Pregnant women and their traveling companions on the same booking may change their vacation to another date or destination, and Travel Impressions’ change fees will be waived. Any increase in package cost will be the responsibility of the vacationer. In accordance with Travel Impressions’ FTC, cancellation penalties will apply and will be returned in the form of a vacation certificate for future travel. A doctor’s note on official letterhead must be provided. Vacation certificates will be issued after the doctor’s note is received and will be valid for 24 months from the date of cancellation. Group bookings of six rooms or more have special restrictions; contact our Groups department at or by dialing 800-284-0044, option 6. For standard non-group bookings, contact Reservations to change or cancel at 800-284-0044.
Scheduled Air and Land-Only Packages: Some scheduled airlines and hotels are allowing cancellation or changes for passengers traveling to affected destinations. Travel Impressions will honor scheduled airline policies and will make every effort to reduce hotel penalties. Travel Impressions will waive its own change and cancel fees for scheduled air and land-only travel, but will enforce any airline or hotel penalties. Allowed refunds will be issued to the original form of payment. A doctor’s note on official letterhead must be provided.
As always, passengers with the Cancel for Any Reason Waiver, provided by Travel Impressions, may cancel for any reason. Passengers will receive refund in their original form of payment (less the non-refundable Cancel for Any Reason Waiver plan payment). For standard non-group bookings, contact Reservations to change or cancel at 800-284-0044.
Severe Weather Activity:
Travel Impressions continues to monitor all current winter weather activity. For any travel locations affected by severe weather, we work with our hoteliers to accommodate any delayed departures or arrivals. Please check your Airline carrier's website for up to date flight status and travel waiver policies.
If your customer's flight is canceled or delayed:
Notify Travel Impressions Customer Care immediately at 1-800-284-0022, prompt #3, so we can ensure that your hotel accommodations will be available upon arrival.
If your customers are at their vacation site and have questions:
Contact Travel Impressions Customer Care at 1-800-284-0022, prompt #3.
Customer Care is available to assist you 24/7
For all pre-departure inquiries related to changing your customer's reservation:
Contact Travel Impressions Reservations at 1-800-284-0022, prompt #2.
Hours of operation: Mon. - Fri. 9:00am-9:00pm & Sat. 10:00am-6:00pm EST.
For all pre-departure online bookings:
Contact eCommerce Online Support at 1-800-999-4321.
Hours of operation: Mon. - Thur. 9:00am-11:00pm, Fri. 9:00am-10:00pm, Sat. 10:00am-6:00pm and Sun. 11:00am-4:00pm EST.
Please see the latest weather updates from the National Hurricane Center: http://www.nhc.noaa.gov/
For specific airline policies, please check the carrier's website:
- AeroMexico - www.aeromexico.com
- Airtran - http://www.airtran.com
- Alaska Airlines - www.alaskaair.com
- American Airlines - www.aa.com
- British Airways - www.ba.com
- Cayman Airways - www.caymanairways.com
- Continental Airlines - www.continental.com
- Delta Air Lines - www.delta.com
- Fly Frontier - www.flyfrontier.com
- JetBlue - www.jetblue.com
- Lufthansa - www.lh.com
- Spirit - www.spirit.com
- SAS - www.flysas.com
- Sun Country - www.suncountry.com
- United Airlines - www.united.com
- US Airways - www.usairways.com
- Virgin - www.flyvirgin.com