Travel Advisories

Updated: 12/18/14

The Christmas & New Year Holiday hours of operations for the Call Centers will be as follows:
Mon. Dec.22 - 9:00am 9:00pm EST eCommerce Helpdesk and Reservations
Tue. Dec 23 - 9:00am 9:00pm EST eCommerce Helpdesk and Reservations
Wed. Dec 24 - 9:00am 4:00pm EST eCommerce Helpdesk and Reservations
Thur. Dec 25 - CLOSED
Fri. Dec. 26 - 9:00am 7:00pm EST- eCommerce Helpdesk and Reservations
Sat. Dec. 27 - 10:00am 4:00pm EST eCommerce Helpdesk and Reservations
Sun. Dec. 28 11:00am 4:00pm EST eCommerce Helpdesk

Mon. Dec. 29 - 9:00am 9:00pm EST eCommerce Helpdesk and Reservations
Tue. Dec 30 - 9:00am 9:00pm EST eCommerce Helpdesk and Reservations
Wed. Dec 31 - 9:00am 4:00pm EST eCommerce Helpdesk and Reservations
Thur. Jan 1 - CLOSED
Fri. Jan 2 - 9:00am 7:00pm EST- eCommerce Helpdesk and Reservations
Sat. Jan 3 - 10:00am 6:00pm EST eCommerce Helpdesk and Reservations
Sun. Jan 4 - 11:00am 4:00pm EST eCommerce Helpdesk

***Our Customer Care Group will still provide 24/7 support for any customers/agencies who are traveling to our destinations during this time.

Cayman Islands Travel Ban - Updated October 24, 2014:
Effective Immediately the Cayman Islands has issued a travel ban restricting those travelers who have visited Sierra Leone, Liberia and Guinea in the last 21 days http://www.travimp.com/advisory/citb.jpg.

If your customer's flight is canceled or delayed:
Notify Travel Impressions Customer Care immediately at 1-800-284-0022, prompt #3, so we can ensure that your hotel accommodations will be available upon arrival.

If your customers are at their vacation site and have questions:
Contact Travel Impressions Customer Care at 1-800-284-0022, prompt #3.

Customer Care is available to assist you 24/7

For all pre-departure inquiries related to changing your customer's reservation:
Contact Travel Impressions Reservations at 1-800-284-0022, prompt #2.
Hours of operation: Mon. - Fri. 9:00am-9:00pm & Sat. 10:00am-6:00pm EST.

For all pre-departure online bookings:
Contact eCommerce Online Support at 1-800-999-4321.
Hours of operation: Mon. - Thur. 9:00am-11:00pm, Fri. 9:00am-10:00pm, Sat. 10:00am-6:00pm and Sun. 11:00am-4:00pm EST.

Please see the latest weather updates from the National Hurricane Center: http://www.nhc.noaa.gov/