Hurricane Odile Update:
Amstar DMC representatives were present at the Los Cabos International Airport (SJD) yesterday until 8 pm Travel Impressions passengers who were identified were provided water and assistance boarding the rescue flights. The US Consulate on the ground in Los Cabos today confirmed that everyone waiting at the airport was able to depart Thursday.
Today, Amstar DMC representatives will again be on hand at the airport to assist any Travel Impressions Vacationers who, for some reason, did not depart on Thursday. Amstar representatives will also visit hotels to recover any luggage that passengers may have left behind in hotel storage. Arrangements will be made to return recovered luggage.
Additionally, Travel Impressions will be calling all passengers and travel agents who were in Los Cabos to confirm that they are home.
Amstar DMC also confirmed that electricity is beginning to return to portions of Los Cabos as well as public water, telephone and cell phone service. Additionally, roads in and out of Los Cabos are now passable, and commercial vehicles are arriving with food, water and relief services for Los Cabos-area residents.
Please refer to link below to check the status of Alaska Airline humanitarian flights:
Check Flight Status - Alaska Airlines
American Airlines and U.S. Airways also have humanitarian flights scheduled into Los Cabos today-refer to link below.
American Airlines Travel Agency Reference Site
Please see this Important Message from the Los Cabos Tourism Board:
Los Cabos Tourism Board Message.
Please click the below link to see the updated Cabo Hotel Status Report:
Updated Cabo Hotel Status Report.
Please see the statement issued by the U.S. Department of State:
U.S. Department of State Message.
For specific airline policies, please click the links below:
- AEROMEXICO (AM)
- AIRTRAN (FL)
- ALASKA AIR (AS)
- AMERICAN (AA)
- CAYMAN AIR (KX)
- DELTA (DL)
- FRONTIER (F9)
- JETBLUE (B6)
- SPIRIT (NK)
- SUN COUNTRY (SY)
- UNITED (UA)
- US AIRWAYS (US)
- VIRGIN AMERICA (VX)
If your customer's flight is canceled or delayed:
Notify Travel Impressions Customer Care immediately at 1-800-284-0022, prompt #3, so we can ensure that your hotel accommodations will be available upon arrival.
If your customers are at their vacation site and have questions:
Contact Travel Impressions Customer Care at 1-800-284-0022, prompt #3.
Customer Care is available to assist you 24/7
For all pre-departure inquiries related to changing your customer's reservation:
Contact Travel Impressions Reservations at 1-800-284-0022, prompt #2.
Hours of operation: Mon. - Fri. 9:00am-9:00pm & Sat. 10:00am-6:00pm EST.
For all pre-departure online bookings:
Contact eCommerce Online Support at 1-800-999-4321.
Hours of operation: Mon. - Thur. 9:00am-11:00pm, Fri. 9:00am-10:00pm, Sat. 10:00am-6:00pm and Sun. 11:00am-4:00pm EST.
Please see the latest weather updates from the National Hurricane Center: http://www.nhc.noaa.gov/
For specific airline policies, please check the carrier's website:
- AeroMexico - www.aeromexico.com
- Air Tran - www.airtran.com
- Alaska Airlines - www.alaskaair.com
- American Airlines - www.aa.com
- British Airways - www.ba.com
- Continental Airlines - www.continental.com
- Delta Air Lines - www.delta.com
- Fly Frontier - www.flyfrontier.com
- JetBlue - www.jetblue.com
- Lufthansa - www.lh.com
- SAS - www.flysas.com
- United Airlines - www.united.com
- US Airways - www.usairways.com
- Virgin - www.flyvirgin.com
Israel, The West Bank and Gaza Travel Warning:
The US government has issued a travel advisory for Israel, The West Bank and Gaza recommending that citizens defer any non-essential travel to Israel and the West Bank. For more detailed information please click here.